Pre-orders can be canceled up until the date the pre-ordered content is released for fulfillment. We can’t cancel orders placed on the EA app or on EA.com once they’re submitted, since those orders are processed upon completion. Request a refund on EA Help if you think you might be entitled to a refund. Learn more about EA's warranty policies in your region.ĮA Play for PC memberships are generally not refundable. These are your legal rights and may allow you to request a repair, a partial or full refund, or replacement for a faulty EA game or other offering from the retailer that you bought it from. Warranty rightsĪs a consumer, you have certain statutory warranty rights under local law in relation to purchases of digital content. See the Terms of Sale for more information. The right to cancel is lost if content is downloaded within the first 14 days from date of purchase, or upon expiry of the 14 days, whichever is sooner.Ĭontact us to make a Right of Withdrawal request. ![]() This can include digital subscriptions purchased online within 14 days from the date of purchase, as long as the content has not been downloaded or the subscription service has not otherwise been accessed. In certain countries, consumer law includes a Right of Withdrawal, which is a right to cancel orders of digital content. Third-party games that are bought from EA Storefronts will need to have the specific Great Game Guarantee designation in order to be eligible for a refund under the policy.ĭownloadable content (DLC) and other third-party games purchased are not eligible for the Great Game Guarantee.Ĭheck out the Great Game Guarantee Policy for more details. Review the full Great Game Guarantee policy details on ea.com. Downloadable content (DLC) and in-game currencies are not refundable if purchased separately.Certain game editions that include virtual currency and/or content packs are excluded from the Great Game Guarantee.If you bought a bundle of games, including games with extra content, all games and content have to be returned together.Once you've gotten two refunds for a game, you can buy it again-but you won’t be able to get a third refund. You can only return the same game twice.Read our article on EA’s warranty policies for more information. If you buy a new EA game within 30 days of its release date and can’t play it due to problems outside of your control, you can request a refund within 72 hours after you first launch the game instead of 24.Ĭonsumers in some jurisdictions may have additional rights to remedies including refunds where the game is faulty. within 14 days from the release date if you pre-ordered the game and haven't launched it yet.within 14 days from the day you bought it, if you have not launched the game.within 24 hours after you first launch the game.You may return eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on the EA app or Origin for a full refund. What's refundable under the Great Game Guarantee? That’s why we call it the Great Game Guarantee: if you don't think it’s great, return it. And while we can't guarantee that you'll never come across a glitch, we’ll do what we can to make it right if something goes wrong. When you play a game for the first time, you want a great experience. ![]() You should see the Client_log file in this folder. Search for ~Library/Application Support/Origin/Logs.Open the Local folder, then the Origin folder, then open Logs.In the command box that opens, type %AppData% then click OK.When you contact us for help, we may need your Client_log file to verify your eligibility for the refund. Choose the available option to connect with an EA Advisor.Choose the game you need help with from the search results. ![]()
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